Keyboard Jamming
The Economics of Looking Busy What Is Actually Happening There is a small industry that has quietly grown around remote work, devices and software that simulate keyboard activity and mouse movement to make employees appear online. Workers buy mouse jigglers and keyboard jammers, tools that do nothing productive but keep the activity light green and the monitoring software happy. This as an incentive story is of great interest to Cedrunomist. The Wrong Metric Problem Freakonomics made this point memorably. When Chicago school teachers were evaluated on student test scores, some teachers simply cheated, feeding answers to students before exams. The incentive was right, but the metric measured was incorrect, what should have been measured, actual learning, was ignored. Corporate keyboard monitoring is the same mistake in a different office. Once employees know they are judged on activity, they optimise for activity. A century ago, office clerks shuffled paper to look busy; today’s w...